Terms & Conditions FAQs

TERMS & CONDITIONS / CUSTOMER SERVICE STANDARDS

HOW TO ENROL
  • From our timetable just select course(s) you want to attend and follow the booking process. Please ensure the name you book under is the exact name that appears on your main ID e.i Drivers Lic, Passport or Photo/Proof of age card.
COURSE CONFIRMATION
  • We will confirm your enrolment immediately following the booking.
  • We will contact you if there is a change or cancellation.
HOW TO PAY
  • You pay the deposit fee of $50 on enrolment for RSA and RCG courses.
  • IF you are booking both RSA & RCG and want to receive the discounted price of $235 you have to pay the outstanding $135 in cash at the first course you attend.
  • Cheques will not be accepted unless prior approval has been given by our office.
  • Employment agencies may book clients on invoice – please see the “Employment Agencies” page on our website to make a booking.
  • Invoice terms are Net 14 days. A booking form (downloadable from our website) must be received via faxed
prior to client attending the course.
  • Payment of the booking fee does not mean a participant is guaranteed successful completion of a course.
COURSE LOCATIONS
  • See the list of locations on the website.
  • The facilities are inspected in advance and checked for safety. Any OH&S issues are reported to the venue for your welfare.
  • Course participants are responsible for their personal belongings. We will not accept any responsibility for stolen or damaged personal property.
COURSE CHANGES AND CANCELLATION
  • We have every intention to run the courses as advertised. Hospitality Courses reserves the right to alter the published arrangements, either before or during the arranged course.
  • If we have to cancel a course due to circumstances beyond our control, an alternative course date/s will be offered and the booking is transferred to the new course. We can refund the $50 booking fee if you are not happy with the dates and times we offer on future courses.
PROOF OF ID & PROOF OF AGE
  • Participants must be 16 years or above to do RSA & RCG.
  • You must provide adequate identification i.e. Drivers Lic, photo card, Proof of age card (not NSW), passport, KeyPass Card etc. Show this ID on the day at the course.
RULES OF THE COURSE AND VENUE
  • We run courses in clubs/hotels. You must abide by all venue requirements i.e. dress and behaviour standards.
  • You must attend the class in full. Records are kept for every course and signed off by the trainer. We retain these records for inspection by authorities.
  • The trainer has the right to ask you to leave the course should you not co-operate and comply with your terms and conditions set out here, not meet the requirements of the course, or you are disruptive to other
participants.
  • We provide a workbook at the start of the course.
  • You must bring a pen with you.
  • You must turn off your mobile phone during the course
LEARNER SUPPORT AND ASSISTANCE
  • We want you to succeed. If you are having difficulties our trainers and assessors can provide the following types of support. Explanations of the parts of the course that you have not understood. Extra time on practicals and test questions as appropriate. We will make reasonable adjustments in order to cater for the needs of clients and participants who have a disability.
  • Training venues where possible will be accessible.
  • Support persons can attend class with you at no charge. Prior arrangements with our office is required.
LANGUAGE AND LITERACY ADJUSTMENTS
  • We will make sure the training is delivered at a reasonable pace for the various types of learners in each class.
  • We will use Plain English and explain terminology with practical examples.
  • Assessment will be both written and practical.
WE OFFER A RE–SIT OPTION AT NO CHARGE
  • Should you attend a course and be unable to complete the courses (with a reasonable excuse) you can re-sit the course one more time and you will not be charged a booking fee.
  • Should you be deemed Not Yet Competent in the course you have attended we will allow you to re-sit the course one more time and you will not be charged a booking fee..
  • If you are dissatisfied with the assessment result, you should talk to the trainer. If you do not want to take advantage of the resit offer and wish to complain, you should talk to our office. Our policy on complaints is below.
COMPLAINTS

Steps to follow if participants have a complaint

  • We are customer focused and want to use complaints as an opportunity to improve our services.
  • In the first instance, the complaint should be discussed with the relevant member of staff or the trainer.
  • If not satisfied, an email should be sent to the Managing Director.
  • We will record your complaint and any meetings or discussion will be noted and the complainant informed.
  • If agreement cannot be reached, and the complainant wishes to pursue the matter it can be taken to the Department of Fair Trading or the Training Complaints Hotline on1800 000 674 or email to:nationalcomplaintshotline@dest.gov.au
OCCUPATIONAL HEALTH & SAFETY
  • Hospitality Courses staff and trainers are aware of the OHS legislation and we are trained in our responsibilities for safety in educational environments.
EVACUATION
  • In the case of an emergency requiring evacuation of the building during one of our courses the trainer will notify his/her class that they will be evacuating the building and follow designated procedures. We use a number of premises and follow the procedures at each venue.
PRIVACY STATEMENT
  • The information you provide remains confidential and is used for administration and course reporting.
  • No personal information will be disclosed outside of the company without your permission, except where required by law. We are required to report course statistics to commonwealth and state agencies.
CREDIT CARD PAYMENTS

No delivery or dispatch required.

OUR RESPONSIBILITY AS A REGISTERED TRAINING ORGANISATION.

Hospitality Courses Pty Ltd undertakes to meet the requirements set down in the quality standards for RTO’s. We want to meet or exceed our customer expectations.

REFUNDS

If you are paying the $50 booking confirmation fee the following rules apply-

No refund will be available
If Hospitality Courses receives via email ( training@froggy.com.au ) more than 48hr from course commencement notice that you cannot attend your course booking the $50 booking fee will be transferred to your next course booking. Should you not be able to attend a course within 30 days of your initial course booking a refund is not available.

This refund policy does not apply to Employment Agency bookings. See Employment Agency Terms and Conditions on this site.

FREQUENTLY ASKED QUESTIONS

HOW DO I BOOK A COURSE?
Select a course from the timetable and complete the booking. Should you have difficulties using or booking process online or you do not have a credit card call our office on 9580 0829.

DO I NEED TO BE 18?
No you don’t. You can do the courses before you turn 18, however, we require you to be over 16. You must tell us you are under 18 as the training is conducted on licenced premises and you will have to be under the direct supervision of the trainer.

WHAT DO I BRING WITH ME?
All you need is cash to finalise your full course payment to be paid at the end of the course, some form of photo ID to prove who you are and a pen.

WHAT DO I WEAR TO THE COURSE?
Casual clothing but make sure if you are attending a club that you don’t wear thongs, singlets or ripped jeans.

HOW LONG ARE THE COURSES?
Both the RSA and RCG are 6 ½ hours in duration and done in one session each course.

DO I GET MY CERTIFICATE ON THE DAY?
Unfortunatley NO, all your course information has to logged into the government licencing system. Once we have done this we will email your interim certificate to you. You will receive the email interim statement the day after you complete the course. Once you receive the interim certificate you can start work.

DO I HAVE TO GET A PLASTIC RSA/RCG CARD
YES, once you have completed your training and you receive your interim certificate you can start work immediatley, however you can only use the interim certificate for 90. During this 90 day period you have to arrange the plastic card from an Services NSW outlet. All the information on applying for the plastic card is on the second page of your interim statement.

DO I HAVE TO PAY FOR THE PLASTIC COMPETENCY CARD?
NO, once you pay the training fee when you attend the course it covers the cost of the whole plastic card issue process.

CAN AN EMPLOYMENT AGENCY PAY FOR MY COURSE?
Yes, but you need to have approval sent from your agency to our office prior to attending. Approach your agency and get them to give us a call. They should go to the employment agency section of this site to findout how to book you in.

WHAT DO I LEARN IN THE COURSE?
Lots of things – but if you want to know more go to the Course Information page of this site and there is a full description of the course content.